Mobile Security - Safety on the Go

Mobile devices are great tools to make life more efficient. The convenience of its portability also makes it an easy target for criminals. You should protect your information on your mobile device just as you would with your personal computer.

Mobile devices provide access to emails, internet, applications, games, photos, and are essentially handheld computers. This means they are just as susceptible to viruses and fraud. There are many ways you can keep sensitive information secure on your mobile device. Practice the tips below.

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Password Protect Your Device

Your phone should have a password protect option available to require a password to access any information on the phone. This can be in the form of a true pattern unlock (where you create a pattern between dots to connect) or an alphanumeric PIN to unlock the device. This makes it much more difficult for unauthorized access to your information if lost or stolen. Check your device manual or provider for more information.

Delete Text Messages

Whether you use Text banking or not, you should regularly delete text messages that contain sensitive information. Some phones allow you to activate a setting to automatically delete text messages after a certain period of time. Check your device manual or provider for more information.

Review Your Bill

Review your data plan or phone bill every month for fraudulent data charges or suspicious activity. If you suspect any fraudulent charges, contact your service provider immediately.

Avoid Hot Spots

Mobile Hot Spots provide internet access in locations all over. Avoid using online banking or financial transactions with these unsecured networks. Also be aware of others around you who may be "shoulder-surfing".

Avoid Clicking Links

Same as you would on a personal computer, avoid clicking links to unknown sources. If you are uncertain, do not take the chance.

Mobile Tracking

Some providers or manufacturers offer tracking services in the event your device is stolen or lost, which could include the ability to remotely delete stored information on the device. Check your device manual or provider for more information.

Auto Sleep or Screen Timeout

Many devices also have an Auto Sleep or Screen Timeout option which forces the device to become locked after a set period of time. This helps ensure the your device becomes locked when not in use. Check your device manual or provider for more information.

Always Log Off

When you finish mobile banking or any application or site with sensitive information, always log off. This reduces the risk of unauthorized access.

Keep Sensitive Information Private

Never send personal information over text messages or email. This includes, but is not limited to, usernames, passwords, dates of birth, Social Security numbers, account numbers, or membership numbers.

Update Regularly

Similar to your computer, your mobile device needs to be up-to-date. Regularly check and update the operating system and apps to ensure security. Check your device manual or provider for more information.

Use Trusted Apps and Sites

Only access apps and sites that are reputable and well-known. This is especially important for financial apps and sites. Always check to make sure you are using the official app or website of your known financial institution. If you are unsure, call or email to confirm.

Reset Option

If you plan to donate or recycle your mobile device, ask your service provider about the Factory Reset Option on your phone to remove all personal data. Double check the device to ensure the information has been removed prior to disposal. Check your device manual or provider for more information.