You will receive an online confirmation that the transfer is complete, along with a Reference Number, after you select the "Confirm Transfer" button. We use real-time account access, and therefore as soon as you confirm the transaction, it will process. Internal transfers, excluding credit card and mortgage payments, are immediate. Mortgage and credit card accounts, which will not reflect a transfer until the next business day because payments are only processed overnight for these two types of accounts. External transfers may take up to three days to post. We recommend visiting the Account Summary or History page to verify the transfer has taken place.

Please contact us. A Member Service Representative will look up your information, and issue the required documents.

For your convenience, check copies can be obtained through Digital Banking as far back as six months without a charge. If you have enrolled in eDocuments, you have access to account statement copies for free. Copies can also be obtained at the rate listed on our Fee Schedule if you do not have eDocuments. Please contact us for assistance with obtaining the items you need.

You can cancel or reschedule an appointment by opening your branch appointment email confirmation and clicking "Change your appointment" or "Manage Booking."

You can also contact us to cancel.

You may request an increase to your HELOC in one of the following ways:

• Contact us
• Apply online 
• Apply in person at a branch.