Once a transaction has been authorized on your card, we are not able to stop the charge from posting to your card. If you had set up a recurring charge on your credit card to pay for a service you wish to cancel, you should contact the company that is making the charge directly and request to cancel it.

In Case of Fraud
If you believe there is fraud on your card, call credit card customer service immediately to notify them of the fraud and have a new card issued. You can find the phone number on the back of your credit card or use the appropriate phone number listed below.

Signature (Cash Back Visa® Only): 855-340-8778
All other cards: 866-952-8199

In Case of Dispute If you were charged incorrectly for an item or service, you should contact the merchant directly to resolve the issue. If the merchant is unwilling or unable to resolve the issue, you can call 866-952-8199 or write a letter of dispute regarding the specific transaction. Your letter should include:

• Your name
• The date you are writing
• Your credit card account number
• The date and amount of the transaction
• The name of the merchant that processed the transaction
• Your signature

Mail your letter to the following address:
Cardholder Services
PO Box 183258
Columbus, OH 43218-3258

You must notify us of any error you're disputing within 60 days of the date that the first statement on which the charge appears was sent to you.

For your convenience, check copies can be obtained through Digital Banking as far back as six months without a charge. If you have enrolled in eDocuments, you have access to account statement copies for free. Copies can also be obtained at the rate listed on our Fee Schedule if you do not have eDocuments. Please contact us for assistance with obtaining the items you need.

You can view your credit card statement through Digital Banking or our mobile app. Here's how:

Option 1: Through Digital Banking

• Log into Digital Banking.
• Find your credit card on the dashboard.
• Select "View Transactions."

Option 2: Through the Mobile App

• Log into the Landmark app on your phone.
• Tap your credit card account.
• Tap "View all transactions."

To receive rewards points on your Student Visa for good grades, please mail a copy of your most recent report card to Landmark's Credit Card Department at:
P.O. Box 510870
New Berlin, WI 53151-510870

The amount of points you earn is based on your overall GPA. Reference the chart below to see how much you'll earn.
 

GPA	Extra Rewards Points
4.00	1,500
3.33 - 3.99	1,000
2.67 - 3.32	750
2.33 - 2.66	500

Good Students Points Program allows you to earn additional points for good grades each semester!